Contact

If you have an questions or comments about Hydracoach, please don't hesitate to get in touch with us.

You can reach us via email using the information on this page. If you're contacting us regarding an existing order, please don't forget to leave your name, email, and contact phone number. Problem with your Hydracoach? See below for our returns service.

The Hydracoach Story

Hydracoach was founded by world-renowned climbers, Craig and Kelly Perkins, who conceived the idea out of personal necessity.

On Kelly's first serious hike after a heart transplant, only ten months earlier, Kelly ran out of fluid from her concealed hydration backpack as she was unable to gauge how much she was consuming. Severe dehydration put Kelly back in the hospital.

Following a full recovery Kelly and Craig set out to devise a tool that could help individuals quantify and maintain proper hydration.

This is when Hydracoach was born.

Hydracoach Water Bottle & Kelly Perkins

Registered Address

Hydracoach UK Ltd
Unit 7 Ash Industrial Estate
Flex Meadow
Pinnacles
Harlow
Essex
CM19 5TJ

Company Information

Hydracoach trade in the UK as Hydracoach UK, Company Registration Number: 07004612.

All orders are honoured from our warehouse in Essex (see address below). We operate online, and therefore there is no public access for collections of stock from our distribution center.

Opening Hours: Mon - Thurs 9am -5pm / Fri 9am - 4pm

Caring for your Hydracoach

Already got your hydracoach? Download the new version of our User Guide today, for the latest care information.

Top tip for keeping Hydracoach fresh. Fill up your bottle three quarters of the way with water, then add a spoon full of baking powder, and some lemon juice. Close it up, give it a shake, then rinse thoroughly.

If you're not going to use your bottle for a few days, empty it out, and leave the lid unscrewed so fresh air can get inside. Stagnant water can make future refills taste funny, rinse out as above if this should occur.

Returns

Got a problem with your Hydracoach? Don't sweat, just email the support line.

If you've got a problem we can't solve, such as a fault, or if you'd like an authorised refund, please click the returns button.

Please note, the returns email is only for people who purchased Hydracoach direct from this website.

Email Aftersales Support

Returns Address

Hydracoach UK Ltd
Unit 7 Ash Industrial Estate
Flex Meadow
Pinnacles
Harlow
Essex
CM19 5TJ