Terms & Conditions of Sale

By confirming your order you accept the following Terms and Conditions:

1 We are HydraCoach UK. In these terms we refer to ourselves as Hydracoach UK.

2 Any email or any acknowledgement by us of a receipt of an order placed by you does not mean that we have accepted your order. Acceptance of your order and completion of the contract between you and Hydracoach UK will take place on despatch to you of the products ordered unless we have told you that we do not accept your order or you have cancelled it.

3 We may despatch your order in a number of instalments and each dispatch is a separate contract and is not connected to any other dispatch.

4 We will validate your credit/debit card before accepting your order. We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but we may not be able to do this.

5 We take reasonable care to protect the confidentiality of your payment card details but Hydracoach UK is not liable if these details are intercepted by and used by third parties through no fault of our own.

7 The prices quoted on the website are subject to change from time to time. The current price shown on the website is the price you will be charged. Any variation to the price shown must be confirmed in writing by Hydracoach UK before your order is accepted by us. The prices shown against each item includes VAT but does not include postage and packing charges where applicable: these are shown separately.

8 We will try to make sure that the prices and all other information on the website are accurate but we are not liable for anything that happens due to errors that may appear to the fullest extent permitted by law. Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

9 All the products on the website are subject to availability. We do not guarantee that all items shown on the website are in stock and are available and ready for dispatch. Display of an item on the website is not an indication that the item is in stock.

10 If you have selected an item that is not in stock we will try to contact you as quickly as we can. We will try to do this within 48 hours (except on weekends and bank/public holidays when we normally do not work).

11 Accepted orders are normally dispatched within 3 - 5 days of the order being placed on our website except on weekends and bank/public holidays when we normally do not work.

12 The time for delivery of your order varies according to your chosen method of shipment. Hydracoach UK have no control over the goods once they are shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.

13 We will not refund any charges relating to packing and shipping if you fail to take delivery of the goods at the address given by you on your order.

14 You may return any item to us provided you:

  1. send the goods back to us with all original packing within fourteen days of delivery to you;
  2. follow our instructions as stated in our Returns Policy;
  3. accept that we are not responsible if the goods do not reach us for any reason.

None of the above affects your statutory rights.

15 This Contract is deemed to have been made in England and is governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English courts as regards any claim, dispute or matter arising out of or relating to this Contract.

16 Hydracoach do not have Telephone ordering facilities however should you wish to contact with a customer service issue please refer to our Contact us page.

17 Hydracoach reserve to refund and cancel your order should you attempt to modify the price of the order during the checkout and buying process.